Privacy Policy

This policy was last updated on the 21st May 2018.

Who we are

Osteoperformance Limited, a limited company, registered in England & Wales under company number 09892026 and with registered office address at 2 St Mark’s Place,  Wimbledon, SW19 7ND.

We are listed on the Information Commissioner’s register of data controllers under number ZA346385.

Please use our contact page to get in touch with us.

This privacy policy explains how and why Osteoperformance Limited (“we”, “us” or “Osteoperformance”) may collect personal data* and special category data ** about you and the rights you have in relation to this data.  Please note that this policy relates to all our business activities, not just this website.

* personal data means any information about a living individual which allows them to be identified from that data including, for example, name, email address or address. Identification can be by the information alone or in conjunction with any other information.

** special category data means data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation.

In order for Osteoperformance to provide its services, we may need to collect special category data regarding your medical history. We will only collect this special category data with your explicit consent and, if we request such information, we will explain why we are requesting it and how we intend to use it.

Use of cookies and similar technologies

We use cookies and may use similar technologies such as pixel tags and web beacons on our website and in our some of our emails.

A cookie is a small text file (letters and/or numbers) which is sent to and stored on your computer (or other electronic device).  Cookies are used to identify you whenever you visit a website, to remember what you have done on a website to help improve your browsing experience, to remember log-ins or to provide advertising while visiting a particular site.

There are many types of cookies but broadly they can be grouped by purpose:

  • strictly necessary cookies which are used e.g. to make a website work (these cookies are limited to the working session and are deleted once the browser is closed);

  • performance cookies which collect information about how websites are used e.g. which pages are visited, providing statistics on how a website is used and measuring any errors that occur – these do not collect any information that could personally identify a user and are used to improve websites, to understand the interests of users and to measure the effectiveness of advertising;

  • functionality cookies which are used to remember settings and to personalise content when a user returns to a website; and

  • targeting cookies which are linked to services provided by third parties and which are used e.g. to link to social networks such as Facebook via “Like” or “Share” buttons (the third party may subsequently use information about a user’s visit to target advertising to them on other websites) or to provide advertising agencies with information on a user’s visit to a website so that they can present users with advertisements that they may be interested in.

Cookies can also be grouped according to whether they are ‘first-party’ cookies or ‘third-party’ cookies. The difference is that first-party cookies are placed and controlled by the website you are visiting whereas third-party cookies are placed and controlled by a third-party.